Clik here to view.
Are You Talking Your Way Out of Innovation?
How often do you hear these kinds of phrases in your company? Or worse, how often do you say them? We already tried that; it’ll never work. Nothing’s wrong with the way we’re doing it now, so why rock...
View ArticleClik here to view.
I Was a Little Fish in a Huge Pond: A Young Leader’s Story
Last year’s National Council Conference was the best professional experience I’ve had in my eight year career in behavioral health care. As a millennial still finding my way in a field continually...
View ArticleClik here to view.
The Way We Work is Changing
This post originally appeared on DATIS’ blog and was reprinted with permission. In our current business environment- the only thing constant is change. Inevitably and irrefutably, the way we work is...
View ArticleClik here to view.
The Customer is Always Right: Customer Service for Survival
“Customer service is not a department, it’s everyone’s job.” — Anonymous Over the years, behavioral health providers have made great strides to improve and adapt their services based on their clients’...
View ArticleWe’ve got your back.
When I was eighteen, like many young folks, I left my hometown in the coal fields of West Virginia to pursue a college degree. Energized by the prospect of being independent, meeting new people, and...
View ArticleClik here to view.
GLIDING TOWARD CHANGE WITH MOTIVATIONAL INTERVIEWING
As a figure skater, my two single blades gliding across the ice had to work together. Movement involves a series of coordinated footwork, choreographed to counterbalance each jump, spin and curve along...
View ArticleClik here to view.
8 Resolutions to Plan for Change
I’m a planner. As the year end approaches, you may, like me, already be thinking about your 2016 resolutions. Many of us strive to do better each year in our service to others or to focus on our health...
View ArticleClik here to view.
Questions
It’s 6:30 am when my alarm goes off. I get up to enjoy the morning quiet and play out the day ahead. This morning, I reflect on the upcoming senior leadership meeting. As I consider those I’ll see...
View ArticleClik here to view.
A Call to Action for Presidential Candidates on the Addictions Crisis
Americans are dying from addictions at alarming rates. The 2016 Presidential candidates have begun to talk about addressing addictions, but what are the specific policies and priorities they can put...
View ArticleSmokers Need Not Apply
ServiceNet, a mental health and social service agency headquartered in Northampton, Massachusetts, had long been a tobacco-free environment when they decided to take it a step further and create a...
View ArticleClik here to view.
Innovative Scheduling Changes Increase Savings, Intake and Client Engagement
In just three years, View Point Health, a Metro Atlanta-based community behavioral health care agency, has transformed their clinical practice by implementing a rapid-cycle change model under the...
View Article
